Dispute resolution

REUNION AERIENNE & SPATIALE as a professional insurer is always keen to answer your questions related to insurance contract.

It may happen that some answers do not seem satisfactory to you. In that case, and subject to your query not being related to servicing, information, opinions or explanations, please feel free to submit your claim by filling out the form below.

We shall acknowledge your claim within 10 working days and aim to answer within a maximum of 2 months.

Should no agreement be reached, REUNION AERIENNE & SPATIALE as a member of Médiation de l’assurance gives you access to our mediator as he is fully independent and free of servicing fees. This access is provided for individuals or professionals and subject to no known or existing lawsuits.

You may request the advice of the Insurance Mediator by writing to the following address:

Médiation de l’Assurance
TSA 50110
75441 Paris Cedex 09

Or via electronic mail, by filling in the electronic form available on the website of the Médiation de l’Assurance: http://www.mediation-assurance.org

Important clarification: referral to the Insurance Mediator is not open to disputes relating to major risks as defined in Article L111-6 of the Insurance Code.

RéUNION AéRIENNE & SPATIALE SAS

Insurance and Reinsurance intermediary

Head Office : 9, rue Rougemont, 75009 Paris, France | T : +33 (0)1 87 81 46 00

With a capital of 1 000 000 € Register in l’ORIAS - n° 15006956 – 815 336 672 RCS Paris

Legal Notice

Legal Notice

This site is the property of SAS Réunion Aérienne et Spatiale.

Its headquarters are located at 9, rue Rougemont, 75009 PARIS.

Publication director: Christophe Graber

Loi Informatique et Libertés (French Data Protection Act)

The information collected on the website is intended for SAS Réunion Aérienne and is necessary for the processing of your file or request. In accordance with the French Data Protection Act N ° 78-17 of January 6, 1978, modified, you have a right of access, rectification and opposition relating to the data relating to you, which you can exercise by sending us an email via this site or a letter to:

Réunion Aérienne & Spatiale,
9, rue Rougemont
75009 PARIS.

Site Design

REWIND

Staging

Naitways SAS
RCS Nanterre 508823614
APE Code 6202A
SIRET 508 823 614 00047
Siège social : 20, rue Rouget de Lisle – 92130 Issy-Les-Moulineaux – France.

Copyright

When you browse the site, it is your responsibility to comply with all the following applicable regulations, and in particular:

– The rules in terms of copyright and intellectual property: the information, the organization, the graphic elements, and the sound elements of the site are protected by the French Code of intellectual property.

Notre Politique de protection des données

Réunion Aérienne & Spatiale respects your privacy and undertakes to respect and protect your personal data.

REUNION AERIENNE & SPATIALE hereinafter RA&S, is required to collect and process personal data concerning you on behalf of its principal companies hereinafter collectively referred to as “principals”:

GENERALI IARD (“GENERALI”); a Limited Company, governed by French law, with capital of 94 630 300 €, Company ruled by the insurance code, registered on the company and trade registry of Paris under nb.552 062 663, with its head office located 2 rue Pillet Will 75009 PARIS (France), Company belonging to the Generali Group, listed in the Insurance Groups Register under number 026,
MMA IARD SA (“MMA IARD SA”); a company incorporated in France, with a share capital of 537 052 368 EUR having its registered office in France at LE MANS (72030 LE MANS CEDEX 9) – 14, boulevard Marie et Alexandre Oyon and registered under the number RCS LE MANS N° 440 048 882,
PICC PROPERTY & CASUALTY COMPANY LIMITED, a company incorporated in The People’s Republic of China with a share capital of 22.242.765.303 CNY having its registered office is at Tower 2, No 2 Jianguomenwai Avenue, Chaoyang District, Beijing, China 100022 having its registered office in Republic of China, China 100022, registered at CBIRC under n° 000002 •HELVETIA ASSURANCES SA (“HELVETIA”), a company incorporated in France, with a share capital of 94.400.000 EUR, having its registered office in FRANCE at LE HAVRE (76600) at 25, Quai Lamandé, and registered under number 339 489 379 RCS LE HAVRE,
SMA SA (“SMA SA”); and a company incorporated in France, with a share capital of 12.000.000 euros, having its registered office 9 rue Louis Armand, 75015 Paris, France, registered under the number RCS Paris n°332 789 296 (“SMA SA”)

The purpose of this data protection policy (hereinafter “the Policy”) is to inform you about the commitments made by RA&S and its principals in order to ensure that your personal data is respected.

It applies to all personal data processed that relates to people from outside the organisation (hereinafter, “you”), notably prospective policyholders, clients/policyholders, beneficiaries and premium payers, brokers and other partners of RA&S.

Such personal data is processed in compliance with all applicable regulations concerning the protection of personal data, in particular the EU Regulation 2016/679 on the protection of personal data (“GDPR”) and the Data Protection Act of 6 January 1978, as amended.

Under this policy, it is understood that RA&S acts as the processor for its principal companies who, for their part, have the status of data controllers.

This personal data protection policy also applies to GIE LA REUNION AERIENNE for the processing of data that it collects as part of its missions.

For the purposes of this Personal data protection policy, the following terms “supervisory authority”, “personal data”, “data subject”, “controller”, “processor” and “process / processing” have the same meaning as the one assigned to them in the Regulation (EU) 2016/679 of April 27, 2016 on the protection of personal data (the “GDPR”), together with all the regulations made pursuant to or by way of a supplement to the latter, and any other regulations applicable in relation to the protection of data or of privacy, including Law No. 78-17 of January 6, 1978 as subsequently amended, as well as the decisions, guiding principles, directives, codes of practice, codes of conduct and data protection certification mechanisms established, where appropriate, by courts, supervisory authorities or any other competent authority (together, the “Data Protection Regulations”).

– Purposes of the processing

Your personal data is both collected from data transferred by the various brokers and partners whom we work with or is directly provided by you through forms, registration on our website, telephone calls, emails, letters and other means of communication with you.

Your personal data is collected fairly and lawfully for precise objectives (purposes) defined by the data controllers, namely the underwriting and administration of insurance policies and contract performance.

RA&S ensures that it only collects and processes personal data which is relevant, adequate, not excessive and strictly necessary to the achievement of pre-established purposes. This data may not subsequently be used in a manner incompatible with these purposes.

– Legal basis for processing

The following form the legal bases for processing your data whenever collected:

Your consent (in particular for the use of your data collected from you or via brokers).
The response to legal obligations, in particular those relating to anti-money laundering and counter-terrorist financing,
The need for contract performance in relation to your insurance policy(ies),
The pursuit of the legitimate interest of ensuring the proper application of the covers provided under contractual guarantees.

– Nature of data collected or likely to be collected

The information which is likely to be collected includes:

Personal information (civil status, identification data, images, etc.)
Private life information (lifestyle habits, family circumstances, etc.)
Economic and financial information (income, financial circumstances, tax position, etc.)
Login details (IP addresses, logs, etc.)
Location data (places travelled to, GPS etc.)
Information about the insured risk, which may contain personal data and may include, but only insofar as this is appropriate to the insured risk, medical data
Information about previous or current insurance claims, which may include medical data, criminal records data, and other special categories of personal data.

RA&S takes all necessary measures to ensure that your data is accurate, complete and, where necessary, brought up to date.

RA&S implements all the appropriate technical and organizational measures to secure your personal data.

RA&S undertakes to obtain the consent of the data subjects whenever this is required and to inform them of the processing of their data.

– Recipients of personal data

Your Personal Data will never be sold, shared or communicated to any Third Parties by RA&S except in the cases provided for hereafter.

Your Personal Data may be disclosed to processors within the scope of a specific Processing and in accordance with the purposes for which the data was initially collected.

This concerns in particular: providers of IT services (hosting, development, maintenance, etc.), software integrators, digital service companies or, as previously referred to, computer service companies (SSII) who have access to data, marketing or communication agencies which process personal data on behalf of clients, and more generally, any organization offering or providing a service that implies the processing of personal data on behalf of another organization.

These processors will only have access to your personal data to perform the purposes pursued at the time of collection of said data and are required to process them in accordance with the GDPR or applicable data protection laws. They are not allowed to sell or disclose them to other Third Parties.

Your personal data may be shared int the context of a merger or acquisition of all or part of RA&S by any third party, which you hereby agree to.

Finally, personal data could be disclosed to a third party if we are forced to do so by law or by a statutory provision or if this disclosure is required in the context of a court or administrative application or contentious proceedings.

Your data may be transferred outside of the European Union. If this is the case, RA&S will put into place the appropriate guarantees to ensure the protection of personal data.

– Personal data retention periods

RA&S ensures that your personal data is retained for a period which does not exceed the period necessary for the purposes set out in this document or in accordance with the provisions of the applicable law.

– Right in relation to personal data

In accordance with the regulations currently in force, you benefit from a right of access, rectification, erasure and portability of your personal data. As far as the right to erasure is concerned, however, this right is not absolute and RA&S or its principals may have lawful or legitimate reasons for retaining said data.

To exercise your rights, you may adress an explicit request, accompanied by valid documentary proof of identity to the corporate compliance manager for Réunion Aérienne & Spatiale.

By post :

Réunion Aérienne & Spatiale
Conformité Entreprise
9, rue Rougemont
75009 PARIS

By e-mail:

reclamation@la-reunion-aerienne.com

Your requests will be forwarded on receipt to the “Data Protection Officers” for the principals”

GENERALI : droitdacces@generali.fr
MMA : deleguealaprotectiondesdonnees@covea.fr
PICC : zhangkexi@picc.com.cn
HELVETIA : dpo@helvetia.fr

SMA : deleguealaprotectiondesdonnees@groupe-sma.fr

These companies will be responsible for complying with their obligation to respond to you within the deadline imposed by the regulations.

You may also object to or restrict the processing of data concerning you and file a complaint with the French Information Commissioner’s Office (“CNIL”, Commission Nationale Informatique et Libertés “) at the following link: https://www.cnil.fr/fr/plaintes

– Update of the policy
RA&S may update this Data Protection Policy at any time. We would advise that you check RA&S’s website for any updates to this Data Protection Policy, which will be published on the same.

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